Terms & Conditions - Clifton Castles Inflatable Hire Nottingham

These Terms & Conditions ("Terms") apply to all equipment hired from Clifton Castles ("we", "us", "our"). By signing (physically or electronically), or by confirming a booking via email, text, WhatsApp, or any other method, the customer ("the Hirer") agrees to be legally bound by these Terms.

1. Hirer Responsibility

The Hirer must be at least 18 years of age and shall be the person entering into this agreement.
The Hirer accepts full responsibility for the equipment for the entire duration of the hire period, from delivery until collection.
The Hirer shall be liable for any loss, theft, damage, or soiling of the equipment beyond reasonable wear and tear.
The Hirer agrees to pay the full cost of repair, replacement, or cleaning where required.
The Hirer must ensure that the equipment is used in a safe and proper manner at all times and in accordance with these Terms.

2. Supervision & Safe Use

The Hirer must ensure that responsible adult supervision is provided at all times whilst the equipment is in use.
The use of equipment by any person under the influence of alcohol or drugs is strictly prohibited.
Adults must not use children's inflatables unless the equipment is specifically designed and supplied for adult use.
The following activities are strictly prohibited: somersaults, flips, climbing or sitting on walls, rough play, or misuse of the equipment.
No food, drink, chewing gum, party poppers, silly string, sharp objects, or similar items are permitted on or near the equipment.
Shoes must not be worn on the inflatable. Spectacles should be removed where reasonably possible.
Safety mats must remain in position and unobstructed at all times.
We reserve the right to terminate the hire without refund if, in our reasonable opinion, the equipment is being misused or these Terms are breached.

3. Setup & Equipment Handling

Equipment must not be moved, tampered with, deflated, or dismantled once set up, except by Clifton Castles staff or with our prior consent.
Only Clifton Castles (or authorised representatives) may dismantle the equipment unless expressly agreed otherwise.
If equipment is interfered with and requires reinstallation, inspection, or repair, a minimum charge of £30 per item will apply.
The Hirer is responsible for ensuring that adequate access, space, and suitable ground conditions are available at the delivery location.
Where delivery cannot be completed due to inadequate access, space, or unsafe conditions, we reserve the right to charge for a wasted journey.

4. Booking, Deposit, Cancellation & Weather Policy

Booking & Deposit

A non-refundable deposit is required to secure a booking. Payment must be made via PayPal or bank transfer unless otherwise agreed.

A booking is not confirmed until the deposit has been received.

Until such time, we reserve the right to accept alternative bookings.

Final Payment

The remaining balance must be paid in full upon delivery or setup via cash or bank transfer.

We do not accept PayPal for final payments due to processing fees.

We reserve the right to withhold use of equipment until full payment has been received in cleared funds.

Customer Cancellation

All cancellations must be made as soon as reasonably practicable.

Deposits are strictly non-refundable in the event of cancellation by the Hirer.

Where cancellation occurs within 48 hours of the hire date (or other short notice period at our discretion), the full balance may remain payable.

Weather Policy

The safety of our customers and users is our highest priority. Due to the nature of inflatable equipment and our obligations under health and safety regulations, Clifton Castles Inflatables alone will determine whether weather conditions are safe for the delivery, setup and use of any hired equipment.

All weather-related decisions will be based on our assessment of factors including wind speeds, weather forecasts, rainfall, ground conditions and any other relevant safety considerations. Our decision regarding whether equipment can be safely delivered, set up, hired, operated or remain in use shall be final.

If Clifton Castles Inflatables determines that weather conditions are unsafe, we reserve the right to cancel the booking, refuse delivery, suspend use of the equipment or collect equipment without liability.

If a customer chooses to cancel a booking due to forecast or actual weather conditions, but Clifton Castles Inflatables has determined that conditions remain safe for operation, the booking will be treated as a customer cancellation and the full hire fee will remain payable.

Customers should not rely solely on weather forecasts when deciding whether to proceed with a booking and should wait for confirmation from Clifton Castles Inflatables before making any cancellation decision.

Important: Light rain, occasional showers, overcast conditions or forecasts that remain within safe operating limits will not normally be considered grounds for cancellation by Clifton Castles Inflatables. Each booking will be assessed individually based on the expected conditions at the hire location and the equipment being hired.

If Clifton Castles Inflatables cancels a booking due to unsafe weather conditions, we will offer:

An alternative hire date, subject to availability; or

A refund of payments made, less any non-recoverable costs already incurred where applicable.

If equipment has already been delivered and weather conditions subsequently deteriorate:

No refund shall be due; and
The Hirer must immediately follow any instructions provided by Clifton Castles Inflatables regarding the safe use, deflation or discontinuation of the equipment.

Inflatables must not be used in unsafe weather conditions, including but not limited to high winds, heavy rain, thunderstorms or storms.

The Hirer must switch off and deflate the equipment immediately if weather conditions become unsafe during the hire period.

By proceeding with a booking, the Hirer acknowledges and accepts that all weather-related safety decisions, including cancellation, refusal of delivery, setup and continued use of hired equipment, are made solely by Clifton Castles Inflatables.

5. Indoor Hires

Equipment designated for indoor use must not be used outdoors.
The Hirer is responsible for ensuring that the venue is suitable, including adequate ceiling height and space.
We accept no liability for failed setups due to insufficient space or unsuitable venues, and charges may apply for wasted journeys.

6. Face Paint & Inflatables

Face painting is permitted at events; however, the Hirer acknowledges and accepts the increased risk of staining or damage to equipment.
The Hirer must take all reasonable steps to prevent face paint from coming into contact with the equipment, including discouraging use of inflatables after face painting.
We strongly recommend that only minimal face paint designs are used and that all products are water-based.
The Hirer shall ensure that any face paint transferred onto the equipment is removed prior to collection using suitable non-abrasive cleaning products (e.g. baby wipes or similar).

The following are strictly prohibited:

The use of abrasive materials, solvents, or harsh chemicals
Any cleaning method likely to cause damage to the equipment

Where staining remains:

We reserve the right to carry out further cleaning at our premises and charge a reasonable cleaning fee
Where staining cannot be removed, the Hirer shall be liable for any resulting repair or replacement costs

7. Limitation of Liability

Use of the equipment is entirely at the Hirer's and users' own risk.
To the fullest extent permitted by law, Clifton Castles shall not be liable for:
Injury or damage arising from misuse of the equipment
Failure to supervise adequately
Failure to comply with these Terms
Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, or any other liability that cannot be excluded by law.

8. Agreement

By proceeding with a booking, the Hirer confirms that:

They have read, understood, and agree to be bound by these Terms
They accept full responsibility for the equipment during the hire period
They agree to comply with all safety, payment, and usage requirements

9. Data Protection & Privacy (GDPR)

We are committed to protecting personal data in accordance with the UK General Data Protection Regulation (UK GDPR).

Personal data is collected solely for the purpose of processing bookings and providing our services.
We will not sell or share personal data with third parties except where necessary to fulfil the booking or where required by law.
Data is stored securely and retained only as long as necessary for legal, accounting, or operational purposes.
The Hirer has the right to request access to, rectification of, or erasure of their personal data.