Terms & Conditions - Clifton Castles Inflatable Hire Nottingham

These Terms & Conditions apply to all equipment hired from Clifton Castles. By signing physically, digitally, or confirming via email, text, or WhatsApp, you agree to be bound by these Terms & Conditions.

1. Hirer Responsibility

The person making the booking and signing the agreement must be 18 years or over.
The hirer accepts full responsibility for all equipment for the duration of the hire period.
The hirer is liable for any loss, theft, damage, or excessive cleaning required. Repair or replacement costs will be charged where necessary.
The hirer must ensure the equipment is used safely and in accordance with these Terms.

2. Supervision & Safe Use

Adult supervision is required at all times.
Alcohol and drugs are strictly prohibited. Anyone under the influence must not use the equipment.
No adults are permitted on children's inflatables unless specifically designed for adult use.
No somersaults, flips, climbing walls, or sitting on walls.
No food, drinks, chewing gum, party poppers, silly string, or sharp objects on the equipment.
Spectacles should be removed where possible.
Safety mats must remain clear at all times.
Shoes must not be worn on inflatables.

Failure to follow safety rules may result in immediate termination of hire without refund.

3. Setup & Equipment Handling

Equipment must not be moved, deflated, packed away, or interfered with once set up.
Only Clifton Castles staff may dismantle equipment unless otherwise instructed.
If equipment is deflated or moved without permission and requires reinstallation or inspection, a minimum charge of £30 per item will apply.
The hirer must ensure suitable access and sufficient space is available before delivery. Wasted journeys due to inadequate space or access may incur charges.

4. Booking, Deposit, Cancellation & Weather Policy

Booking & Deposit

A deposit will be required to secure your booking, paid using Paypal or Bank Transfer.
No booking is confirmed until the required deposit has been received.
Until the deposit is paid, the booking remains provisional and may be offered to other customers.
Deposits are non-refundable unless cancellation is made by Clifton Castles due to unsafe weather conditions.

Final Payment

The remaining balance must be paid in full on delivery/set up with CASH or BANK TRANSFER.
We do not accept PayPal for remaining/outstanding balances, due to the high fees we incur.
Equipment will not be left without full cleared payment.

Customer Cancellation

Cancellations must be made as early as possible.
Deposits are non-refundable if the customer cancels.
If cancellation occurs within a short notice period (for example within 48 hours of the hire date), the full balance may still be payable.

Bad Weather Policy

Safety is our priority.

Inflatables must not be used in high winds, heavy rain, or unsafe weather conditions.
If high winds occur during hire, the inflatable must be switched off and deflated immediately.
Clifton Castles reserves the right to cancel or refuse hire if weather conditions are unsafe.

If we cancel due to unsafe weather:

We will offer an alternative date (subject to availability), or
Refund any payments made (excluding non-recoverable costs if applicable).

If equipment has already been delivered and weather conditions later deteriorate, no refund will be given unless Clifton Castles deems the equipment unsafe.

The final decision regarding weather safety rests with Clifton Castles.

5. Indoor Hires

Indoor castles are strictly for indoor use only.
The hirer must check ceiling height and venue suitability before booking.
Wasted journeys due to insufficient ceiling height or unsuitable venues may incur charges.

6. Limitation of Liability

All persons using the equipment do so at their own risk.
Clifton Castles accepts no responsibility for injury or damage caused by misuse, lack of supervision, or failure to follow these Terms.
The hirer is responsible for ensuring safe use and preventing misuse.

7. Agreement

By proceeding with a booking, the hirer confirms:

They have read and understood these Terms & Conditions.
They accept full responsibility for the equipment during the hire period.
They agree to comply with all safety and payment requirements.

8. Data Protection & Privacy (GDPR)

Clifton Castles is committed to protecting your personal data and complying with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR).

We collect personal information such as your name, address, telephone number, email address, and event details solely for the purpose of processing bookings and providing our hire services.
Your information will not be sold or shared with third parties except where necessary to fulfil your booking or where required by law.
Personal data is stored securely and retained only for as long as required for legitimate business, legal, or accounting purposes.
You have the right to request access to, correction of, or deletion of your personal data at any time.

For full details on how we collect, use, and protect your information, please read our Privacy Policy.